The Sales Vault

Category: Client Communications

How to Make a Rep’s Head Explode

It doesn’t take much to push someone’s buttons these days, but sales reps are especially irritable. While this sales tip is about record-keeping, there is also a quick way to make a rep’s head explode in a “The Boys” kind of way (a reference Bill explains in the video).

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Rethink Your Sales Calls

If the movie Groundhog’s Day were real, you’d have the chance to go back over a sales call, redo it, and get it 100% right. Bill’s Short Attention Span Sales Tip can’t make that happen, but he can give you a way to get close.

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Beat Customers to Their Own Future

While writing a Sales Vault presentation called, “What Makes the Best of the Best the Best of the Best,” Bill Farquharson discovered something: It is possible to predict the future and then set up camp in preparation. Check out this week’s Short Attention Span Sales Tip for more.

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Sales Emails That Get Responses

For better or worse, email is a primary form of communication. While it is a time saver for the sender and the recipient, the sheer volume means your email is just another face in the crowd; that is unless you do something to make it stand out.

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A Twist on Voicemail

Having a difficult time reaching anyone these days? You are not alone. A ride home from the airport served as the inspiration for an idea found in this week’s Short Attention Span Sales Tip by Bill Farquharson.

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Get Out Ahead of Problems

Good news: You got the order! Bad news: You got the order and now have to tell the client the normal delivery of 4 days is now 3 weeks…maybe. While this is the new reality we are living in, there is work for sales reps to do in order to keep a customer’s head from exploding and Bill Farquharson names it in this week’s blog.

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No News is the Worst News

Which is worse, the supply chain delays or communicating with customers about supply chain delays? In this week’s blog, Bill Farquharson shares his frustration with a Boston-area accounting firm and draws a parallel to one of the biggest issues a sales rep faces today.

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