What I Wrote vs. What I Said
An email comes in from angry client. You respond in kind. Your phone rings and the customer says, “Yikes, I was joking!” If you read into a message incorrectly, your response can cause a lot of damage. And before you misinterpret this teaser, you’d should probably read Bill’s blog.
Get it write.
Bill Farquharson is used to seeing his name butchered on mailing pieces and name badges. It’s to the point where getting it right is the anomaly. In this week’s blog, he talks about one instance where a mistake led to a crazy-high response rate of a direct mail piece.
I need my help.
You are probably an expert in the customer service experience of a half dozen companies you buy from. But what about your own? After battling for 90 minutes just to update a credit card, a snarky Bill Farquharson gives you an earful on what might be the speck in your own eye.
Two New, Struggling Sales Reps. Two Different Outcomes.
In one day, two of Bill Farquharson’s young sales clients saw their fate go in different directions. One is looking for a job while the other is basking in the glow of a great sales day. While there are many possible reasons for this outcome, Bill’s blog features the biggest one.
How to Get Production to Love Salespeople
It’s no secret that salespeople are not universally loved inside the walls of their own company. They can be demanding and don’t always speak to their fellow workers respectfully. In this week’s blog, Bill Farquharson offers up 8 words that can change how Production thinks about the sales reps who get the process started.
Do NOT Use AI For This
AI’s power and capabilities continue to grow and amaze. Use it for research. Use it for content creation. Use it for idea generation. Just don’t use it for….what Bill Farquharson talks about in his blog this week.
The Real Competitor
You probably think you know your greatest competitor. It’s a company you come up against time and time again, winning some and losing some. But your greatest competitor isn’t a company at all. It’s….the subject of Bill Farquharson’s blog this week.
Just Do It
The difference between the top sales rep and the also-rans comes down to one word…and you will find it in Bill Farquharson’s blog this week.
In Praise of Naps
What’s the secret to success for Warren Buffett, Elon Musk, Mel Brooks, and dozens of other leaders in their fields? The afternoon nap. Grab your favorite blanket and a pillow and meet Bill Farquharson on the floor to learn more.
Owners, Are You Making This Mistake With Your New Sales Rep?
You hire a rep, you fire a rep. You hire a rep, you fire a rep. There are a lot of reasons for this repeat pattern but the problem Bill Farquharson points out in this week’s blog is one of the most common.
