The Sales Vault

Category: Sales Calls

What If You Lack Natural Sales Talent?

https://www.youtube.com/embed/ZKJRJN3jrBw Good morning! More than once in my childhood, I heard someone say, “You’d make a good sales rep.” Being optimistic, friendly, and persuasive came naturally to me. Does that mean it was easy for me because I had some kind of genetic advantage? Absolutely not. It took hard work. That said, those natural characteristics […]

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Selling Like Cats and Dogs

Good morning! Mycroft Meet Mycroft…one of my two Russian blue cats (the other being his brother, Sherlock). Mycroft is a small, thin rascal. When Allison and I got married, the boys were part of the package. Enter Fergie… Fergie was the family dog well before I got here. He is a yippie little thing who […]

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5 Things I Shouldn’t Have to Tell You About Sales

There is a difference between the fundamentals and the obvious. Still, not all sales basics are as apparent as I would like them to be. Over the course of the client coaching I do for salespeople, these are the top five, “Do I really have to tell you this?” Suggestions: Follow-up— you will be shocked […]

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Get Back to Where You Once Were Trained

Good morning!It was 38 years ago this summer. I had just graduated from UMass/Amherst and was sent almost immediately to a week of sales training out in Chicago. I believe the phrase, “Drinking from a fire hose” applies here. We were flooded with an overwhelming number of hours of how-to and role-playing and if-they-say-this-you-say-that instruction. […]

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How Darth Vader Impresses New Customers

“Let’s talk about the dark side.” If a tall, lurking figure spoke those words, you might reach for your lightsaber. But if you were the one saying it, I bet you would get a different reaction. The “dark side” referring to is what happens when there is a production issue. On boarding a new client, […]

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Think About Think Time

Good morning! I had a rare opportunity recently: I found myself in the car alone for six hours. Deciding 6 months was too long between daddy/daughter visits, I drove out to Cornell University to visit Emma and her wife, Alex. My first thought as I hit the highway was, “When is the last time I […]

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Everything is a Sales Call

My daughter: “I think we should spend some time together, just you and me.”Me: “That would be great.”Daughter: “No cell phones. No distractions.”Me: “Wow. That sounds fantastic.”Daughter: “Great. I need to practice driving. I have my learner’s permit. Let’s go!” You want Customer Service to get your quotes done faster and overall be given special […]

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Impolite But Effective Sales Advice

I have been taking guitar lessons via Zoom, connecting with a teacher several towns away as well as daughters Emma and Jillian. None of us are beginners. Myself, I’ve been playing since the seventh grade but I never really learned the basics, like reading music or knowing the names of the notes up and down […]

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Save Time, Not Money

Good morning!Many, many years ago I posted a question on a Buyer’s LinkedIn group page: “Why don’t you people return voice mails?” There were numerous responses (all lame, whiny non-reasons) but one stuck out with me. It read, “Bill I get 50-60 voice mails a day. If I returned every call and gave everyone, say, […]

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A New Comeback to the “Got a Vendor Already” Objection

Good morning! Need sales? Bill’s weekly coaching ain’t cheap, just effective: “My boss just told me I’ve sold $50-60,000 in wide format since we started working together three months ago!” “We already have a vendor!” “We’re all set!” These and other versions of this common sales objection are show-stoppers for many sales people. We try […]

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