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Bill Farquharson

Consumers are no strangers to the post-service survey. An email arrives after the fact requesting a few minutes of your time to answer a few “scale of 1-5”-type questions about how things went. While a good idea, I always have the feeling that no one is paying attention to the answers. You should. Salespeople, one […]

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Consumers are no strangers to the post-service survey. An email arrives after the fact requesting a few minutes of your time to answer a few “scale of 1-5”-type questions about how things went. While a good idea, I always have the feeling that no one is paying attention to the answers. You should. Salespeople, one […]

This content is available exclusively to Vault Insiders.

Become an Insider Now!

Already an Insider? Please login for immediate access.

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