This column first appeared in Printing Impressions February 2017 © Bill Farquharson No one answers their phone anymore. And yet, there’s a message in that. Did you get it? Calls are not returned. That, too, should tell you something. Does it? What does it say when the customer doesn’t say anything; when you hear nothing […]
This content is available exclusively to Vault Insiders.
Already an Insider? Please login for immediate access.