The liftback in my wife’s Toyota Highlander makes more noise than a 95-year-old man doing yoga. So, I took it into McGee Toyota for an assessment. Sometime later, the phone rang. It was Dan, the service technician quoting a price of $690 for new pistons. I gave the okay for that work along with an […]
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Good morning! Do you see the job of a salesperson to manipulate? I heard that word recently in a coaching call and it bothered me greatly. I remember a conversation years ago I had with my mom and I talked to her about the difference between that and motivating, something I see as our true […]
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The club my wife I belong to is owned by its members. We are all expected to pitch in and volunteer in one way, shape, or form. Some do, most don’t. Not that I’m bitter. Much. I remember being on one committee and planning an annual social event. Since the committee assignment lasts two years, […]
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Heard a sales rep make an interesting comment the other day. He said he got a call from the buyer at his largest account and the conversation went like this: “COVID-19 took everyone by surprise and no one was prepared. If, as scientists expect, a second wave occurs this fall, we do not expect you […]
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Good morning! Your phone rings. It’s an internal call from your CSR and it does not start well when you pick up: “You are not going to be happy.” The first order for that new client— the one that took you 18 months to land— has blown up on press and is not going out […]
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Good Morning! Have you ever worked for a company where someone came up with the idea to put out a newsletter? Picture that meeting: Cheery, annoying idea-generator: “Hey! I think we should put out a newsletter every month. We could include fun information and get input from different departments.” General consensus/reaction: “Great idea! Let’s do […]
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Ordinarily, this is advice better suited for June when planned vacations are appearing on the summer horizon, but these days, as my friend Jim pointed out, every day is Saturday and as such all bets are off, so… We all need time off. Although many of us, myself included, operate well—and perhaps best—in a chaotic […]
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“I want…” “I need…” “I ask for things I need but never get them.” Pop quiz: Are these quotes from a conversation with one of my coaching clients or one of my teenage daughters? Answer: Yes. Actually, I had the exact same conversation twice over the course of 30 minutes. The first time was at […]
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I took my daughters on a cruise to Alaska 10 years ago. Once onboard, we decided to play bingo. My youngest daughter, Madeline, is the luckiest person I’ve ever met. If we were playing board games and she needed double sixes to win – boom, they would appear. So, it was not a surprise that […]
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My iPhone vibrated, announcing the arrival of a new email. I glanced down at the screen and read the first line: “I’ve enjoyed your podcast for some time and I wanted to write to thank you and tell you to keep up the good work.” A compliment! It’s rare to hear from someone who reads […]
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