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When You don’t Have the Answers

"So," the client says, "How can you help us with next year's trade show?" Hearing that, you will PANIC...unless you've seen Bill Farquharson's Short Attention Span Sales Tip this week.
Small light-colored Chihuahua looking up at a blue question mark on a yellow background.

Good morning!

New salespeople sometimes avoid business-level conversations because they fear the customer will ask a question they cannot answer. Let’s say a prospect talks about a trade show they have coming up. Great news…but you panic:

“What do I know about running a successful trade show?”

“Why would anyone listen to me?”

“I don’t have the answers!”

Fortunately, you do not need to know all the answers. You need to know the questions.

Who are you trying to attract? What would make the event successful? What have you tried before? What happens to the leads afterward? Where has the process broken down?

The answers will tell you where help is needed.

The important part is that you stop treating an opportunity as ink, paper, quantity, and delivery. You learned the story behind it.

That story is where the value lives.

A customer already knows how to send specifications to several vendors and compare prices. They do not need another salesperson waiting patiently to become the lowest bidder.

They need someone curious enough to question the existing solution.

You do not need years of experience in their industry to begin that conversation.

You need curiosity, thoughtful questions, and the willingness to listen.

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Speaking of answers, the answer to “How do I grow my sales?” is at SalesVault.pro or you can call Bill Farquharson at 781-934-7036. Choose Your Membership→

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