Welcome to The Sales Vault (“Company,” “we,” “our,” or “us”). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website https://salesvault.pro (the “Site”), any of our services, including our membership platform and associated offerings (collectively, the “Services”).

By accessing or using our Site and Services, you consent to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our Site or Services.

1. Contact Information

• Company Name: The Sales Vault
• Address: 280 High Street, Duxbury, MA 02332
• Phone: (781) 934-7036
• Email: support@salesvault.pro

2. Information We Collect

(a) Personal Information:
We may collect personal information you provide directly to us, including, but not limited to:

• Name
• Email address
• Phone number
• Billing and mailing addresses
• Payment details (processed via third-party payment processors)
• Company information (if applicable)

(b) Account and Membership Information:
When you create a membership account, we collect information such as:

• Username
• Password (stored securely in hashed form)
• Subscription preferences (monthly or annual plans)
• Profile information for our membership directory (e.g., job title, company name, professional bio, and profile image, if provided)

(c) Payment Information:
We use WooCommerce to manage our store and Stripe to process payments. While we do not store your full credit card details on our servers, your payment information is securely transmitted to Stripe for processing. Stripe may store and use your payment information in accordance with their own Privacy Policy. Please review Stripe’s Privacy Policy for more details.

(d) Usage Data:
We may collect non-personally identifiable information about how you access and interact with the Site, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referral URLs
• Cookies and similar technologies to enhance your experience

(e) Workshop and Event Recordings:
We may host live workshops, webinars, and virtual events for members. These sessions may be recorded, capturing your likeness, voice, and any information you share if you choose to attend or participate. These recordings are made available as on-demand replays within our membership portal so other members can view them. By participating in these events, you acknowledge and consent to the recording and subsequent availability of these materials to the Sales Vault membership community.

3. How We Use Your Information

We use the personal information we collect for various business purposes, including:

• Providing Services: To process your membership, manage your subscriptions, and provide you with access to member-only content, including workshop replays.
• Account Management: To create, maintain, and support your user account and profile within the membership directory.
• Customer Support: To respond to your inquiries, provide technical support, and address any issues related to your membership or payments.
• Billing and Transactions: To process payments, handle billing inquiries, and send you receipts and invoices.
• Communication: To send you emails regarding account updates, newsletters, marketing information (if you have opted in), and changes to our policies or features of our Services.
• Analytics and Improvements: To analyze usage trends, monitor the effectiveness of our marketing campaigns, improve our Site and Services, and develop new features.
• Workshops and Replays: To provide members with access to recorded workshops and events, thereby enhancing the membership experience and enabling those who could not attend live to benefit from the content.

4. Membership Directory

As part of your membership, you may be included in a membership directory accessible to other logged-in members. This directory may display your name, professional information, and any additional profile details you choose to provide. You can edit or remove information from your directory profile at any time by logging into your account settings.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login details.
• Provide a more personalized experience.
• Analyze site usage and performance.

You can control cookies through your browser settings and other tools. Disabling cookies may affect the functionality of our Site.

6. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our Site, process payments (like Stripe), manage subscriptions (like WooCommerce), and provide analytics. These providers are authorized to use your personal information only as necessary to provide these services.
• Legal Compliance: We may disclose personal information if required by law, such as to comply with a subpoena, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction, subject to the same confidentiality obligations.

7. Data Security

We employ security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS), regular software updates, and secure password management. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information as long as your account is active, as needed to provide you with the Services, or as required to fulfill our legal obligations. If you terminate your account, we will delete or anonymize your personal information, unless we are required by law to retain it.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict our use of it. You may also have the right to object to certain processing activities and to request data portability. To exercise these rights, please contact us at support@salesvault.pro.

10. Children’s Privacy

Our Site and Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

11. Third-Party Links

Our Site may contain links to other websites not operated or controlled by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. By continuing to use our Site and Services after such changes are posted, you agree to the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@salesvault.pro
• Phone: (781) 934-7036
• Mail: The Sales Vault, 280 High Street, Duxbury, MA 02332

Thank you for trusting The Sales Vault with your personal information.