The Sales Vault

How to Sell Trust

You tell a prospect you can be trusted but they won't believe you because they have no evidence. Trust is at the center of every sale and every relationship. In this week's blog, Bill Farquharson, the man you know and trust writes about how to prove yourself to be trustworthy.

Do you trust me?

Me. Bill Farquharson. Do you trust me?

That’s an actual question. Ponder it and get back to me.

We’ve probably never met. But I’ve been in your ear for decades, handing out advice. You get my sales tip on Monday and read my blog on Tuesday. They are delivered like clockwork. You can count on it.

You can trust it.

Approach a new customer and you have a mountain to climb when it comes to trust.

It’s a paradox. You’re not going to get a customer to buy from you until they trust you but they won’t trust you until they become a customer.

As such, you need to create a pattern of kept promises and build a track record:

Towards the end of voicemail #1: “So, today is Tuesday. I will call you again before the week is out.”

At the beginning of voicemail #2: “It’s me! I told you I’d call and here I am, just like I promised.”

Make a promise. Keep the promise. Point out the pattern. Achieve trust.

Aim to be as reliable as the sun rising every morning and you will build a relationship on a solid foundation. No one says, “I buy from that rep because I trust her,” but trust is at the core of the selection process.

Trust me on that.

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