My daughter: “I think we should spend some time together, just you and me.”
Me: “That would be great.”
Daughter: “No cell phones. No distractions.”
Me: “Wow. That sounds fantastic.”
Daughter: “Great. I need to practice driving. I have my learner’s permit. Let’s go!”
You want Customer Service to get your quotes done faster and overall be given special consideration and priority.
You are pulled over by the police on the way home.
You’d like your kids to clean their rooms.
The common denominator in all of these situations is Dale Carnegie.
If you look at things from a, “what I want” standpoint, expect frustration and disappointment (as well as an hour of driving, slow quotes, a speeding ticket, and messy rooms). On the other hand, if you see these and other situations in the same light as you would a sales call, things will be considerably different for you. In fact, the best sales rep in this blog so far is probably my daughter. She has correctly presumed her dad would like to have some uninterrupted time and she played that card in order to get what she wanted. Note: She had a good teacher!
Customer service people want to be respected.
A cop appreciates courtesy.
And kids want… Actually… If you can figure that one out, let me know.
The point is, things look different when you consider what the other party wants in both the business and personal setting. That’s what Dale Carnegie told us 85 years ago and is just as true now as it was then.
Now, where did I put those car keys?
